🛒 UP HUB

Help Center

Everything you need to know about buying and selling on UP HUB.

How do I sign up?

Go to Sign Up and register with your UiTM student email. You'll get a verification link by email — click it to activate your account, then you can browse and post listings.

Why do I need a UiTM student email?

UP HUB is exclusively for verified UiTM students, across all pilot campuses. Requiring a @student.uitm.edu.my address keeps the marketplace to real students you can meet on campus, not random strangers off the internet.

How do I post a listing?

Once signed in, go to Sell and fill in a title, price, category, condition, and at least one photo. Your listing goes live immediately — no approval wait, no listing fee.

How does payment work?

It doesn't — UP HUB isn't a payment processor and doesn't hold funds in escrow. Buyers and sellers agree on a price and deal directly, in person, when they meet up. See our Terms of Service for the full marketplace disclaimer.

How do I report someone?

On any listing, click the "Report" link near the bottom of the page and choose a reason (scam, prohibited item, inappropriate content, etc). Our team reviews every report. If you feel unsafe, prioritize your safety first and report after.

What are the safe-meetup tips?

Meet in a public, well-lit place on campus — never a private residence. Bring a friend if you can. Inspect the item before paying. Trust your instincts: if something feels off, walk away. Keep all communication inside UP HUB messages until you've met, so there's a record.

Still need help?

[NEEDS REAL COPY: a monitored support contact — email, form, or WhatsApp line the team actually checks.]

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